Thursday, May 31, 2012

Explore historic sites with the World Wonders Project

I’ve always been fascinated by famous historic and cultural sites from around the world. When I was a child, flipping through encyclopedias while researching for school projects, the thought of exploring these sites was a distant dream. With the new Google World Wonders Project, that dream is now a little closer for students and others around the globe.

The World Wonders Project enables you to discover 132 historic sites from 18 countries, including Stonehenge, the archaeological areas of Pompeii and the ancient Kyoto temples. In addition to man-made sites, you can explore natural places: wander the sandy dunes of Australia’s Shark Bay or gaze up at the rock domes of Yosemite National Park in California.



World Wonders uses Street View technology to take you on a virtual trip to each iconic site. Most could not be filmed by car, so we used camera-carrying trikes to pedal our way close enough. The site also includes 3D models and YouTube videos of the historical places, so you can dig in and get more information and a broader view of each site. We also partnered with several prestigious organizations, including UNESCO, the World Monuments Fund, Getty Images and Ourplace, who provided official information and photographs for many of the sites.


We hope World Wonders will prove to be a valuable educational resource for students and scholars. A selection of educational packages are available to download for classroom use; you can also share the site content with friends.

World Wonders is part of our commitment to preserving culture online and making it accessible to everyone. Under the auspices of the Google Cultural Institute, we’re publishing high resolution images of the Dead Sea Scrolls, digitizing the archives of famous figures such as Nelson Mandela and presenting thousands of artworks through the Art Project.

Find out more about the project on the World Wonders YouTube channel, and start exploring at www.google.com/worldwonders.

Wednesday, May 30, 2012

Local—now with a dash of Zagat and a sprinkle of Google+

Finding the best places to go is an essential part of our lives, as are the people and resources that help us make those decisions. In fact, the opinions of friends, family or other trusted sources are often the first we seek when looking for the perfect restaurant for date night or the cafe that makes the best latte ever.

Today, we’re rolling out Google+ Local, a simple way to discover and share local information featuring Zagat scores and recommendations from people you trust in Google+. Google+ Local helps people like my husband turn a craving—“Wow, I need brunch”—into an afternoon outing: “Perfect, there’s a dim sum place with great reviews just two blocks from here. Let’s go.” It’s integrated into Search, Maps and mobile and available as a new tab in Google+—creating one simple experience across Google.


Local information integrated across Google
From the new “Local” tab on the left-hand side of Google+, you can search for specific places or browse for ones that fit your mood. If you click on a restaurant, or a museum (or whatever), you’ll be taken to a local Google+ page that includes photos, Zagat scores and summaries, reviews from people you know, and other useful information like address and opening hours.

Google+ Local is also integrated across other products you already use every day. If you’re looking for a place on Search or Maps, you get the same great local information there too. You can also take it on the go with Google Maps for mobile on your Android device, and soon on iOS devices.

A search on Google Maps

Google+ Local on an Android phone

Better decisions with Zagat
Since Zagat joined the Google family last fall, our teams have been working together to improve the way you find great local information. Zagat has offered high-quality reviews, based on user-written submissions and surveys, of tens of thousands of places for more than three decades. All of Zagat’s accurate scores and summaries are now highlighted on local Google+ pages.


Each place you see in Google+ Local will now be scored using Zagat’s 30-point scale, which tells you all about the various aspects of a place so you can make the best decisions. For example, a restaurant that has great food but not great decor might be 4 stars, but with Zagat you’d see a 26 in Food and an 8 in Decor, and know that it might not be the best place for date night.

Recommendations and reviews from people you know and trust
Your friends know what you like, and they probably like the same things you do. That’s why the opinions of people in your circles are front and center. If you search for [tacos] on Google+ Local, your results might include a friend’s rave review of the Baja-style taco stand in your neighborhood.  And if you’re searching on Google or Google Maps for a great place to buy a gift for that same friend, your results might include a review from her about a boutique she shops at all the time.

You can also share your opinions and upload photos. These reviews and photos will help your friends when they’re checking out a place, and are also integrated into the aggregate score that other people see. The more you contribute, the more helpful Google+ Local will be for your friends, family and everyone else.


Whether it’s a block you’ve lived on for years or a city you’ve never been to before, we hope Google+ Local helps you discover new gems.

Today is just the first step, and you’ll see more updates in the coming months. If you’re a business owner, you can continue to manage your local listing information via Google Places for Business. Soon we’ll make it even easier for business owners to manage their listings on Google and to take full advantage of the social features provided by local Google+ pages. Get more information on our Google and Your Business Blog.



(Cross-posted on the Zagat and Lat Long Blogs)

Next step in the Chrome OS journey

Last year we announced
a new kind of computer
This is the next step


All of you haiku fans (like many of us on the Chrome team) can stop here; the rest can read on for more details.

A year ago we introduced a new model of computing with the launch of Chromebooks. We’ve heard from many of you who’ve enjoyed the speed, simplicity and security of your Chromebooks at home, at school or at work. (Thanks for all the wonderful feedback and stories!) Today, we wanted to share some developments with you—new hardware, a major software update and many more robust apps—as we continue on our journey to make computers much better.

Next-generation devices
Our partner Samsung has just announced a new Chromebook and the industry’s first Chromebox. Like its predecessor, the newest Chromebook is a fast and portable laptop for everyday users. The Chromebox is a compact, powerful and versatile desktop perfect for the home or office.


Speed
Speed is integral to the Chrome experience. The new Chromebook and Chromebox, based on Intel Core processors, are nearly three times as fast as the first-generation Chromebooks. And support for hardware-accelerated graphics, a built-from-scratch multi-touch trackpad and an open-source firmware stack provide a much faster and more responsive computing experience. The new Chromebook boots in less than seven seconds and resumes instantly. With the Chromebox, you can be on a video conference while continuing to play your favorite role-playing game on the side.

An app-centric user interface
With the new user interface you can easily find and launch apps, and use them alongside your browser or other apps. You can pin commonly-used apps for quick access, display multiple windows side-by-side or experience your favorite apps in full-screen mode without any distractions.


Be much more productive...or not
  • Get more stuff done, online or offline: With the built-in ability to view Microsoft Office files and dozens of the most common file formats, you can access all your content without the hassle of installing additional software. Google Drive makes it easy to create, store and share with just one click. Drive will be seamlessly integrated with the File Manager and support offline access with the next release of Chrome OS in six weeks. With Google Docs offline support (rolling out over the next few weeks), you can keep working on your documents even when offline and seamlessly sync back up when you re-connect. In addition, there are hundreds of offline-capable web apps in the Chrome Web Store.
  • Have more fun: The revamped media player and a built-in photo editor and uploader enable you to easily play and manage your personal media collections. Through the Chrome Web Store, you can access entertainment apps such as Google Play, Netflix, Kindle Cloud Reader and Pandora, and thousands of games including popular games like Angry Birds and console titles such as Bastion.
  • Carry your other computers...inside your Chromebook: With Chrome Remote Desktop Beta, you can now securely connect to your PC or Mac from your Chromebook or Chromebox. With the underlying VP8 technology, it’s almost like you’re in front of your other computers in real time.
The (always) new computer
We’ve released eight stable updates over the past year, adding a number of major features and hundreds of improvements to all Chromebooks through our seamless auto-update mechanism. There’s a lot more on the way, so all you need to do is sit back and enjoy the benefits of the (always) new computer.

For those who want to try the Chromebook and Chromebox first-hand, we’re expanding the Chrome Zone experience centers. In the U.S., Chromebooks will be available to try out in select Best Buy stores in the coming weeks. In the U.K., they’re now available in a growing list of PC World and Currys stores.

Starting today, you can get the new Chromebook and Chromebox from our online retail partners in the U.S. and U.K., and in other select countries over the coming weeks.





(Cross-posted from the Chrome Blog)

Friday, May 25, 2012

The fight against scam ads—by the numbers

This is the second in a series of posts that will provide greater transparency about how we make our ads safer by detecting and removing scam ads. -Ed.
Last month, I shared an overview of the technology Google has built to prevent bad ads from showing on Google and our partner sites, including our efforts to review accounts, sites and ads. To illustrate the scale of this challenge, today I’d like to provide some metrics that give greater insight into the scale of the problem we’re combating.

Bad ads have a disproportionately negative effect on our users; even a single bad ad slipping through our defenses is one too many. That’s why we’re constantly working to improve our systems and utilize new techniques to prevent bad ads from appearing on Google and our partner sites. In fact, billions of ads are submitted every year for a wide variety of products. We have a set of ads policies that cover a huge array of areas in more than 40 different languages. For example, because we aim to show safe, truthful and accurate ads to our users, we don’t allow ads for misleading claims, ad spam or malware.

Ads that are in violation of our ads policies aren’t allowed to be shown on Google and our AdSense partner sites. For many repeat offenders, we ban not just ads but also advertisers who seek to abuse our advertising system to take advantage of people. In the case of ads that are promoting counterfeit goods, we typically ban the advertiser after only one violation. Here are some metrics that give some insight into the scale of the impact we have had over time, showing the numbers of actions we’ve taken against advertiser accounts, sites and ads. You can see that the numbers are growing—and growing faster over time.

Year Advertiser Accounts Suspended for Terms of Service and Advertising PoliciesSites Rejected for Site PolicyAds Disapproved
2011 824K610K134M
2010 248K398K56.7M
2009 68.5K305K42.5M
2008 18.1K167K25.3M
We find that there are relatively few malicious players, who make multiple attempts to bypass our defenses to defraud users. As we get better and faster at catching these advertisers, they redouble their efforts and create more accounts at an even faster rate.

Even in this ever-escalating arms race, our efforts are working. One method we use to test the success of our efforts is to ask human raters to tell us how we’re doing. These human raters review a set of sites that are advertised on Google. We use a large set of sites in order to get an accurate statistical reading of our efforts. We also weight the sites in our statistical sample based on the number of times a particular site was displayed so that if a particular site is shown more often, it’s more likely to be in our sample set. By using human raters, we can calibrate our automated systems and ensure that we’re improving our efforts over time. In 2011, we reduced the percentage of bad ads by more than 50 percent compared with 2010. That means the proportion of bad ads that are showing on Google was halved in just a year.

Google’s long-term success is based on people trusting our products. We want to make sure that the ads on Google are safe and trustworthy, and we’re not satisfied until we do.

Transparency for copyright removals in search

We believe that openness is crucial for the future of the Internet. When something gets in the way of the free flow of information, we believe there should be transparency around what that block might be.

So two years ago we launched the Transparency Report, showing when and what information is accessible on Google services around the world. We started off by sharing data about the government requests we receive to remove content from our services or for information about our users. Then we began showing traffic patterns to our services, highlighting when they’ve been disrupted.

Today we’re expanding the Transparency Report with a new section on copyright. Specifically, we’re disclosing the number of requests we get from copyright owners (and the organizations that represent them) to remove Google Search results because they allegedly link to infringing content. We’re starting with search because we remove more results in response to copyright removal notices than for any other reason. So we’re providing information about who sends us copyright removal notices, how often, on behalf of which copyright owners and for which websites. As policymakers and Internet users around the world consider the pros and cons of different proposals to address the problem of online copyright infringement, we hope this data will contribute to the discussion.

For this launch we’re disclosing data dating from July 2011, and moving forward we plan on updating the numbers each day. As you can see from the report, the number of requests has been increasing rapidly. These days it’s not unusual for us to receive more than 250,000 requests each week, which is more than what copyright owners asked us to remove in all of 2009. In the past month alone, we received about 1.2 million requests made on behalf of more than 1,000 copyright owners to remove search results. These requests targeted some 24,000 different websites.


Fighting online piracy is very important, and we don’t want our search results to direct people to materials that violate copyright laws. So we’ve always responded to copyright removal requests that meet the standards set out in the Digital Millennium Copyright Act (DMCA). At the same time, we want to be transparent about the process so that users and researchers alike understand what kinds of materials have been removed from our search results and why. To promote that transparency, we have long shared copies of copyright removal requests with Chilling Effects, a nonprofit organization that collects these notices from Internet users and companies. We also include a notice in our search results when items have been removed in response to copyright removal requests.

We believe that the time-tested “notice-and-takedown” process for copyright strikes the right balance between the needs of copyright owners, the interests of users, and our efforts to provide a useful Google Search experience. Google continues to put substantial resources into improving and streamlining this process. We already mentioned that we’re processing more copyright removal requests for Search than ever before. And we’re also processing these requests faster than ever before; last week our average turnaround time was less than 11 hours.

At the same time, we try to catch erroneous or abusive removal requests. For example, we recently rejected two requests from an organization representing a major entertainment company, asking us to remove a search result that linked to a major newspaper’s review of a TV show. The requests mistakenly claimed copyright violations of the show, even though there was no infringing content. We’ve also seen baseless copyright removal requests being used for anticompetitive purposes, or to remove content unfavorable to a particular person or company from our search results. We try to catch these ourselves, but we also notify webmasters in our Webmaster Tools when pages on their website have been targeted by a copyright removal request, so that they can submit a counter-notice if they believe the removal request was inaccurate.

Transparency is a crucial element to making this system work well. We look forward to making more improvements to our Transparency Report—offering copyright owners, Internet users, policymakers and website owners the data they need to see and understand how removal requests from both governments and private parties affect our results in Search.

Update December 11, 2012: Starting today, anyone interested in studying the data can download all the data shown for copyright removals in the Transparency Report. We are also providing information about how often we remove search results that link to allegedly infringing material. Specifically, we are disclosing how many URLs we removed for each request and specified website, the overall removal rate for each request and the specific URLs we did not act on. Between December 2011 and November 2012, we removed 97.5% of all URLs specified in copyright removal requests. Read more on Policy by the Numbers.

Thursday, May 24, 2012

Google+ for Android: polish and performance

We continue to work toward a simpler, more beautiful Google, and today we're accelerating these efforts with a new Google+ app for Android phones. The update includes lots of highly-requested features—like the ability to start a hangout on the go, and to edit posts inline—as well as a stream that celebrates the rich content shared across Google+. In all cases we're building for a mobile future, and we're excited about what's ahead.

Start a hangout from anywhere, and ring the folks that matter most
With Hangouts we want to help people connect face-to-face-to-face—at any time, from anywhere. Of course, there's really only one device that's always by your side—your phone—so we've invested in mobile hangouts since early on. Today we're adding another important feature to the mix: the ability to start a hangout directly from your mobile device.

To get started, tap “Hangout” in the (new) navigation ribbon, add some friends and tap “Start.” We'll ring their phones (if you want), and if someone misses the hangout, they can ring you back with a single tap.

Share your favorites, and feel awesome afterward
When you share with your circles, we owe you an experience that's both intimate and immersive. Your time and your relationships are precious, after all, so your posts should make you feel proud. Today's new Android app takes this to heart, with full-screen media in the stream, conversations that fade into view and instantly-touchable actions like +1.

Do more, in less time
We think you’ll find today’s app nicer to look at, but we’re also making it easier to use. Improvements include:
  • A navigation ribbon that slides in and out, providing quick access to just about everything
  • The ability to download photos directly from Google+, and turn them into wallpaper
  • The chance to edit posts inline, in case you make any mistakes while on the go
The update is available now from Google Play (version 2.6), so we invite you to download Google+, and let us know what you think!

Selected screenshots from today’s new Android app

Wednesday, May 23, 2012

A faster, simpler Google Search app for iPhone

Starting today, when you use the Google Search app on your iPhone, you’ll see a completely redesigned interface that gives you faster results, beautiful full-screen image search, and a simple way to access all your Google apps in one place.

Search by voice, by typing, or with your camera

Get results, fast
When you’re on the go, you usually want to get things done quickly. Autocompletion of search suggestions is significantly faster in this latest version of the app, bringing you search predictions instantly with each letter you type. You’ll also notice that results load faster, and checking out webpages is easy with the slide-in panel. Quickly swipe back and forth between webpages and your search results, and swap between search modes like Images and Places with a swipeable menu. Finding text within a webpage is a snap as well; just try tapping the magnifying glass on the bottom menu option on any page.


Easily switch between search modes using the swipeable menu at the bottom
Swipe the slide-in panel to instantly return to your search results

Beautiful Image Search
Searching for images will never again be a chore. Tap the images button at the bottom of the search results page, and watch high-resolution images load into a beautiful grid. Browse the images by scrolling down the full-screen grid, or tap on a single image to get details about it and then quickly swipe from image to image. You can also tap and hold an image to save it to your camera roll to use as your wallpaper or share with a friend.

Full-screen image results take advantage of every inch of the screen

Swipe or tap on the edges to move between images
Sutro Tower image by Marc Liyanage

Simple access
We’ve put all of your favorite Google services in one place for easy access. You can choose to browse Google web apps, or see just the apps that you have on your phone. Sign in once, and you’ll never need to sign in again to check a quick email, view your next calendar appointment or see what’s hot on Google+.

All your Google mobile apps in one place

Download the Google Search app now for a fast, beautiful, simple search experience on your iPhone.

Software downloads in Syria

Free expression is a fundamental human right and a core value of our company—but sometimes there are limits to where we can make our products and services available. U.S. export controls and sanctions programs, for example, prohibit us from offering certain software downloads in some countries.

The fine details of these restrictions evolve over time, and we’re always exploring how we can better offer tools for people to access and share information. For example, last year we were able to make some of our products available for download in Iran. And today we’re pleased to make Google Earth, Picasa and Chrome available for download in Syria.

As a U.S. company, we remain committed to full compliance with U.S. export controls and sanctions. We remain equally committed to continue exploring how we can help more people around the globe use technology to communicate, find and create information.

A tribute to Bob Moog, sonic doodler

In the mid-1960s, Dr. Robert Moog unleashed a new universe of sounds into musicdom with his invention of the electronic analog Moog Synthesizer. The timbre and tones of these keyboard instruments (true works of art in and of themselves) would come to define a generation of music, featuring heavily in songs by The Beatles, The Doors, Stevie Wonder, Kraftwerk and many others.

When people hear the word “synthesizer” they often think “synthetic”—fake, manufactured, unnatural. In contrast, Bob Moog’s synthesizers produce beautiful, organic and rich sounds that are, nearly 50 years later, regarded by many professional musicians as the epitome of an electronic instrument. “Synthesizer,” it turns out, refers to the synthesis embedded in Moog’s instruments: a network of electronic components working together to create a whole greater than the sum of the parts.

With his passion for high-tech toolmaking in the service of creativity, Bob Moog is something of a patron saint of the nerdy arts and a hero to many of us here. So for the next 24 hours on our homepage, you’ll find an interactive, playable logo inspired by the instruments with which Moog brought musical performance into the electronic age. You can use your mouse or computer keyboard to control the mini-synthesizer’s keys and knobs to make nearly limitless sounds. Keeping with the theme of 1960s music technology, we’ve patched the keyboard into a 4-track tape recorder so you can record, play back and share songs via short links or Google+.


Much like the musical machines Bob Moog created, this doodle was synthesized from a number of smaller components to form a unique instrument. When experienced with Google Chrome, sound is generated natively using the Web Audio API—a doodle first (for other browsers the Flash plugin is used). This doodle also takes advantage of JavaScript, Closure libraries, CSS3 and tools like Google Web Fonts, the Google+ API, the Google URL Shortener and App Engine.

Special thanks to engineers Reinaldo Aguiar and Rui Lopes and doodle team lead Ryan Germick for their work, as well as the Bob Moog Foundation and Moog Music for their blessing. Now give those knobs a spin and compose a tune that would make Dr. Moog smile!

Update May 30: We're so glad you enjoyed last week's synthesizer doodle for Bob Moog. Worldwide, you recorded 57 years' worth of synthesized tunes—more than 54 million songs! And those songs were played back 3.6 million times. You can still play on our doodle site. Even if you've composed a song already, create another one—the range of sounds you can create with the knobs is virtually limitless.

A world of opportunity at the G(irls)20 Summit

We’re pleased to have Farah Mohamed join us today to talk about her organization, the G(irls)20 Summit, of which Google is a proud sponsor. The mission of the G(irls)20 Summit is to showcase how girls and women can impact a country’s economic prosperity, political stability and social innovation. - Ed.


Research shows that investing in girls and women can help the global economy. Consider the following examples:
  • According to Plan UK, an extra year of education increases a girl’s income by 10 to 20% and is a significant step on the road to breaking the cycle of poverty.
  • In Kenya, adolescent pregnancies cost the economy $500 million per year, while investing in girls could potentially add $32 billion to the economy (NIKE Foundation, 2009, Girl Effect).
  • If men and women had equal influence in decision-making , an additional 1.7 million children would be adequately nourished in sub-Saharan Africa (International Labour Organization, 2009).
These are significant estimates, and they highlight a real opportunity for global economic growth. That’s why the G(irls)20 Summit is working with Google and many other corporate and foundation partners to empower girls and women.

Launched in 2010 at the Clinton Global Initiative, the G(irls)20 Summit precedes the G20 Leaders Summit, and brings together one girl aged 18 to 20 from each G20 country plus the African Union. The delegates attend workshops and participate in panel discussions to come up with tangible, scalable solutions for how to engage and empower girls and women around the world. Then, at the end of the summit, they lead a press conference and present a set of recommendations for the G20 leaders to consider.

This year, the Summit will take place in Mexico City from May 28-31. But the impact of the Summit will be ongoing, thanks in part to the power of the Internet and social media. Take past Summit participants July Lee of the U.S. and Noma Sibayoni of South Africa, who launched Write With A Smile to encourage teens to continue with their education. Or Riana Shah of India who co-founded Independent Thought & Social Action (ITSA India), an education reform organization that aims to empower socially responsible youth leaders. And the African Union’s Lilian Kithiri continues to persevere creating awareness around reproductive health to communities living in the rural areas of Kenya.

There are a few ways you can experience the Summit:
Whether you’re a girl, boy, woman or man, we all have a role to play in empowering girls and women. As UN Under Secretary-General Michelle Bachelet once said, “gender equality and women’s empowerment are goals in their own right and central to all other goals—must be more than a mantra. It must become a lived reality for women and men and boys and girls in all countries.”

Tuesday, May 22, 2012

We’ve acquired Motorola Mobility

The phones in our pockets have become supercomputers that are changing the way we live. It’s now possible to do things we used to think were magic, or only possible on Star Trek—like get directions right from where we are standing; watch a video on YouTube; or take a picture and share the moment instantly with friends.

It’s why I’m excited to announce today that our Motorola Mobility deal has closed. Motorola is a great American tech company that has driven the mobile revolution, with a track record of over 80 years of innovation, including the creation of the first cell phone. We all remember Motorola’s StarTAC, which at the time seemed tiny and showed the real potential of these devices. And as a company who made a big, early bet on Android, Motorola has become an incredibly valuable partner to Google.

Sanjay Jha, who was responsible for building the company and placing that big bet on Android, has stepped down as CEO. I would like to thank him for his efforts and am tremendously pleased that he will be working to ensure a smooth transition as long-time Googler Dennis Woodside takes over as CEO of Motorola Mobility.

I’ve known Dennis for nearly a decade, and he’s been phenomenal at building teams and delivering on some of Google’s biggest bets. One of his first jobs at Google was to put on his backpack and build our businesses across the Middle East, Africa, Eastern Europe and Russia. More recently he helped increase our revenue in the U.S. from $10.8 billion to $17.5 billion in under three years as President of the Americas region. Dennis has always been a committed partner to our customers and I know he will be an outstanding leader of Motorola. As an Ironman triathlete, he’s got plenty of energy for the journey ahead—and he’s already off to great start with some very strong new hires for the Motorola team.

It’s a well known fact that people tend to overestimate the impact technology will have in the short term, but underestimate its significance in the longer term. Many users coming online today may never use a desktop machine, and the impact of that transition will be profound—as will the ability to just tap and pay with your phone. That’s why it’s a great time to be in the mobile business, and why I’m confident Dennis and the team at Motorola will be creating the next generation of mobile devices that will improve lives for years to come.

Monday, May 21, 2012

Announcing the 90 regional finalists of the Google Science Fair 2012

Congratulations to the regional finalists of the second Google Science Fair! These top 90 entries from around the world represent some incredibly innovative and groundbreaking science.

This year’s competition was even more international and diverse than last year. We had thousands of entries from more than 100 countries, and topics ranging from improving recycling using LEGO robots to treating cancer with a substance created by bees to tackling meth abuse. Our judges were impressed by the quality of the projects, and it was no easy task to evaluate the creativity, scientific merit and global relevance of each submission to narrow down the entries to just 90 finalists.

Thirteen of our 90 finalists have also been nominated for the Scientific American Science in Action award, the winner of which will be announced on June 6 along with our 15 finalists. These top 15 and the Science in Action winner will be flown out to Google’s headquarters in California in July for our celebratory finalist event and for the last round of judging, which will be conducted by our panel of renowned scientists and innovators.

Thanks to all of the students around the world who submitted projects to the Google Science Fair and congratulations to all the young scientists who were selected as regional finalists.

Saturday, May 19, 2012

A look inside our 2011 diversity report

We work hard to ensure that our commitment to diversity is built into everything we do—from hiring our employees and building our company culture to running our business and developing our products, tools and services. To recap our diversity efforts in 2011, a year in which we partnered with and donated $19 million to more than 150 organizations working on advancing diversity, we created the 2011 Global Diversity & Talent Inclusion Report. Below are some highlights.

In the U.S., fewer and fewer students are graduating with computer science degrees each year, and enrollment rates are even lower for women and underrepresented groups. It’s important to grow a diverse talent pool and help develop the technologists of tomorrow who will be integral to the success of the technology industry. Here are a few of the things we did last year aimed at this goal in the U.S. and around the world:
We not only promoted diversity and inclusion outside of Google, but within Google as well.
  • We had more than 10,000 members participate in one of our 18 Global Employee Resource Groups (ERGs). Membership and reach expanded as Women@Google held the first ever Women’s Summit in both Mountain View, Calif. and Japan; the Black Googler Network (BGN) made their fourth visit to New Orleans, La., contributing 360 volunteer hours in just two days; and the Google Veterans Network partnered with GoogleServe, resulting in 250 Googlers working on nine Veteran-related projects from San Francisco to London.
  • Googlers in more than 50 offices participated in the Sum of Google, a celebration about diversity and inclusion, in their respective offices around the globe.
  • We sponsored 464 events in 70 countries to celebrate the anniversary of International Women's Day. Google.org collaborated with Women for Women International to launch the “Join me on the Bridge” campaign. Represented in 20 languages, the campaign invited people to celebrate by joining each other on bridges around the world—either physically or virtually—to show their support.
Since our early days, it’s been important to make our tools and services accessible and useful to a global array of businesses and user communities. Last year:
  • We introduced ChromeVox, a screen reader for Google Chrome, which helps people with vision impairment navigate websites. It's easy to learn and free to install as a Chrome Extension.
  • We grew Accelerate with Google to make Google’s tools, information and services more accessible and useful to underrepresented communities and diverse business partners.
  • On Veterans Day in the U.S., we launched a new platform for military veterans and their families. The Google for Veterans and Families website helps veterans and their families stay connected through products like Google+, YouTube and Google Earth.
We invite you to take a look back with us at our 2011 diversity and inclusion highlights. We’re proud of the work we’ve done so far, but also recognize that there’s much more to do to. These advances may not happen at Internet speed, but through our collective commitment and involvement, we can be a catalyst for change.

Friday, May 18, 2012

From Words to Concepts and Back: Dictionaries for Linking Text, Entities and Ideas





Yet in each word some concept there must be...
— from Goethe's Faust (Part I, Scene III)

Human language is both rich and ambiguous. When we hear or read words, we resolve meanings to mental representations, for example recognizing and linking names to the intended persons, locations or organizations. Bridging words and meaning — from turning search queries into relevant results to suggesting targeted keywords for advertisers — is also Google's core competency, and important for many other tasks in information retrieval and natural language processing. We are happy to release a resource, spanning 7,560,141 concepts and 175,100,788 unique text strings, that we hope will help everyone working in these areas.

How do we represent concepts? Our approach piggybacks on the unique titles of entries from an encyclopedia, which are mostly proper and common noun phrases. We consider each individual Wikipedia articleas representing a concept (an entity or an idea), identified by its URL. Text strings that refer to concepts were collected using the publicly available hypertext of anchors (the text you click on in a web link) that point to each Wikipedia page, thus drawing on the vast link structure of the web. For every English article we harvested the strings associated with its incoming hyperlinks from the rest of Wikipedia, the greater web, and also anchors of parallel, non-English Wikipedia pages. Our dictionaries are cross-lingual, and any concept deemed too fine can be broadened to a desired level of generality using Wikipedia's groupings of articles into hierarchical categories.

The data set contains triples, each consisting of (i) text, a short, raw natural language string; (ii) url, a related concept, represented by an English Wikipedia article's canonical location; and (iii) count, an integer indicating the number of times text has been observed connected with the concept's url. Our database thus includes weights that measure degrees of association. For example, the top two entries for football indicate that it is an ambiguous term, which is almost twice as likely to refer to what we in the US call soccer:



text=footballurlcount
1. Association football 44,984
2. American football 23,373
⋮ 

An inverted index can be used to perform reverse look-ups, identifying salient terms for each concept. Some of the highest-scoring strings — including synonyms and translations — for both sports, are listed below:




concept:
soccer
football and Football
Soccer and soccer
Association football
fútbol and Fútbol
footballer
Futbol and futbol
Fußball
futebol
futbolista
サッカー
축구
footballeur
Fußballspieler
sepak bola
足球
فوتبال
футболист
כדורגל
piłkarz
voetbalclub
ฟุตบอล
bóng đá
voetbal
Foutbaal
futebolista
لعبة كرة القدم
fotbal
          concept:
football
American football
football and Football
fútbol americano
football américain
アメリカンフットボール
American football rules
futebol americano
فوتبال آمریکایی
美式足球
football americano
Amerikan futbolu
Le Football Américain
football field
อเมริกันฟุตบอล
פוטבול
كرة القدم الأمريكية
Futbol amerykański
미식축구
futbolu amerykańskiego
football team
американского футбола
Amerikai futball
sepak bola Amerika
football player
američki fudbal
反則
كرة القدم الأميركية

Associated counts can easily be turned into percentages. The following table illustrates the concept-to-words dictionary direction — which may be useful for paraphrasing, summarization and topic modeling — for the idea of soft drink, restricted to English (and normalized for punctuation, pluralization and capitalization differences):



url=Soft_drinktext
1. soft drink(and soft-drinks)    28.6 
2. soda(and sodas)    5.5 
3. soda pop0.9 
4. fizzy drinks0.6 
5. carbonated beverages(and beverage)    0.3 
6. non-alcoholic0.2 
7. soft0.1 
8. pop0.1 
9. carbonated soft drink(and drinks)    0.1 
10. aerated water0.1 
11. non-alcoholic drinks(and drink)    0.1 
12. soft drink controversy0.0 
13. citrus-flavored soda0.0 
14. carbonated0.0 
15. soft drink topics0.0 
⋮ 

The words-to-concepts dictionary direction can disambiguate senses and link entities, which are often highly ambiguous, since people, places and organizations can (nearly) all be named after each other. The next table shows the top concepts meant by the string Stanford, which refers to all three (and other) types:



text=Stanfordurltype
1. Stanford University50.3 ORGANIZATION
2. Stanford (disambiguation)7.7 a disambiguation page
3. Stanford, California7.5 LOCATION
4. Stanford Cardinal football5.7 ORGANIZATION
5. Stanford Cardinal4.1 multiple athletic programs
6. Stanford Cardinal men's basketball2.0 ORGANIZATION
7. Stanford prison experiment2.0 a famous psychology experiment
8. Stanford, Kentucky1.7 LOCATION
9. Stanford, Norfolk1.0 LOCATION
10. Bank of the West Classic1.0 a recurring sporting event
11. Stanford, Illinois0.9 LOCATION
12. Leland Stanford0.9 PERSON
13. Charles Villiers Stanford0.8 PERSON
14. Stanford, New York0.8 LOCATION
15. Stanford, Bedfordshire0.8 LOCATION
⋮ 

The database that we are providing was designed for recall. It is large and noisy, incorporating 297,073,139 distinct string-concept pairs, aggregated over 3,152,091,432 individual links, many of them referencing non-existent articles. For technical details, see our paper(to be presented at LREC 2012) and the README file accompanying the data.

We hope that this release will fuel numerous creative applications that haven't been previously thought of!


Produced by Angel X. Changand Valentin I. Spitkovsky; parts of this work are descended from an earlier collaboration between University of Basque Country's Ixa Group's Eneko Agirreand Stanford's NLP Group, including Eric Yeh, presently of SRI International, and our Ph.D. advisors, Christopher D. Manningand Daniel Jurafsky.

Helping students fish for a better future in the land of 10,000 lakes

Minnesota has long been a state that’s prided itself on its commitment to education. Now the state has taken on the mission of becoming a technology hub as well, setting the goal to become one of the country’s top five technology states by 2020. Last week, we travelled to Minnesota to pilot two new programs designed to help students with an interest in technology get a jump on the job market, and learn directly from Google engineers over Google+ Hangout.

First, we partnered with Teach for America on a classroom mentorship project that pairs Google engineers with middle school science and math classes via Google+ Hangouts. A dozen Googlers paired up with classrooms in Minneapolis/St. Paul last week to introduce a curriculum modelled after Solve for X, Google’s initiative that celebrates technology-based moonshot thinking to solve real-world problems. In the coming weeks, each classroom will chose a big problem to tackle (world hunger, homelessness, climate change, etc.) and develop an innovative technology solution to address it—with help from the Google mentor who will join the classroom via Google+ Hangout for coaching sessions. We think hangouts are a great way to connect Googlers with classrooms far away, and are looking to expand this pilot to other states in the fall.

Google Engineer Selim Onal talks with students at the Minneapolis KIPP Academy about Solve for X

We also kicked off our first-ever youth entrepreneurship training as part of our Google for Entrepreneurs programs. The summit brought together 60 high school students from the Minneapolis STEP-UP program, an effort designed to place students from lower-income communities as interns at Minnesota businesses over the summer. Our goal was to give these students some basic training in Google tools like Docs, Apps, YouTube and Google+ so that they can enter their internships with a better understanding of how technology and the Internet can be of help to them, as well as spark these students with an entrepreneurial drive that will serve them well in these opportunities. After a morning of learning about Google tools, the students broke out into teams to pitch their own business ideas to solve challenges in education, government, transportation and the music industry. A number of mentors from the Minneapolis tech community joined us to help coach the students, and Minneapolis Mayor R.T. Rybak was on hand himself to help get the students started.

Minneapolis STEP-UP students pitch their start-up ideas to address a series of real-world challenges

Science and technology disciplines are projected to add 70,000 jobs to the Minnesota job market by 2019. We hope by partnering with local organizations, we can help give students the inspiration and skills to enter that job market ready to excel.

Shiver me timbers, the 2012 D4G Winner is....

After 114,000 submissions and millions of your votes, second grader Dylan Hoffman of Caledonia, Wisc. is this year’s U.S. Doodle 4 Google National Winner. His doodle “Pirate Times” will be featured on the U.S. Google homepage tomorrow, May 18.

Hoffman, who attends the Prairie School in Racine, Wisc., responded to this year’s theme “If I could travel in time I’d visit...” with a colorful depiction of his dream visit to an era filled with swashbucklers. There, he’d “sail a pirate ship looking for treasure, have a colorful pet parrot and enjoy beautiful sunsets from deserted islands.” With his win, Dylan has come into some treasure of his own: a $30,000 college scholarship, a Chromebook computer and a $50,000 technology grant for his school. As an added bonus, Dylan’s doodle will grace the front of a special edition of the Crayola 64-crayon box, available this fall.


After this year's record-breaking submissions, choosing the National Winner and the four National Finalists wasn’t an easy decision. In addition to selecting Dylan, millions of public votes also helped us determine the four National Finalists, each of which will receive a $5,000 college scholarship:
  • Grades 4-5: Talia Mastalski, Grade 5, East Pike Elementary School, Indiana, Penn., for her doodle “Traveling to me.” Talia says, “When I think of Google, I think of a wormhole leading me to knowledge. If I could travel in time, I would visit a similar wormhole into the future to find out about ME.”
  • Grades 6-7: Herman Wang, Grade 6, Suzanne Middle School, West Covina, Calif., for his doodle “Retro City.” Herman says, “If I could travel in time, I'd visit Retro City. A future city made of robots and humans.”
  • Grades 8-9: Susan Olvera, Grade 8, SOAR Alternative School, Lafayette, In., for her doodle “Traveling Back to the Future.” Susan says, “If I could travel in time, I'd travel back to the future. If there is life on other planets, I believe we'd visit the natives as well as invent different ships and rockets for quicker transportation. With what we have accomplished currently, I believe the ‘future’ isn’t so far away.”
  • Grades 10-12: Cynthia Cheng, Grade 11, Edison High School, Edison, NJ, for her doodle “A World of Adventure.” Cynthia says, “If I could travel in time, I'd visit the age of the Vikings. Though their tales of monsters may not have been entirely true, they were some of the greatest explorers in history. It would be a remarkable experience to share adventures and discover new lands with them.”
After the awards ceremony in New York City today, all 50 of our State Winners will unveil an exhibition of their artwork at the New York Public Library, where their doodles will be displayed from May 18-July 19. In addition, the artwork of all our State Finalists and Winners will be displayed at exhibitions in their home states across the country over the summer. Be sure to check out the local exhibition near you.

Thanks to all of you who voted and helped us select this year's winner. Even more important, thank you to all of the students who submitted entries. Keep on doodling and we’ll see you next year!

Thursday, May 17, 2012

Introducing the Knowledge Graph: things, not strings

Cross-posted on the Inside Search Blog

Search is a lot about discovery—the basic human need to learn and broaden your horizons. But searching still requires a lot of hard work by you, the user. So today I’m really excited to launch the Knowledge Graph, which will help you discover new information quickly and easily.

Take a query like [taj mahal]. For more than four decades, search has essentially been about matching keywords to queries. To a search engine the words [taj mahal] have been just that—two words.

But we all know that [taj mahal] has a much richer meaning. You might think of one of the world’s most beautiful monuments, or a Grammy Award-winning musician, or possibly even a casino in Atlantic City, NJ. Or, depending on when you last ate, the nearest Indian restaurant. It’s why we’ve been working on an intelligent model—in geek-speak, a “graph”—that understands real-world entities and their relationships to one another: things, not strings.

The Knowledge Graph enables you to search for things, people or places that Google knows about—landmarks, celebrities, cities, sports teams, buildings, geographical features, movies, celestial objects, works of art and more—and instantly get information that’s relevant to your query. This is a critical first step towards building the next generation of search, which taps into the collective intelligence of the web and understands the world a bit more like people do.

Google’s Knowledge Graph isn’t just rooted in public sources such as Freebase, Wikipedia and the CIA World Factbook. It’s also augmented at a much larger scale—because we’re focused on comprehensive breadth and depth. It currently contains more than 500 million objects, as well as more than 3.5 billion facts about and relationships between these different objects. And it’s tuned based on what people search for, and what we find out on the web.

The Knowledge Graph enhances Google Search in three main ways to start:

1. Find the right thing
Language can be ambiguous—do you mean Taj Mahal the monument, or Taj Mahal the musician? Now Google understands the difference, and can narrow your search results just to the one you mean—just click on one of the links to see that particular slice of results:

This is one way the Knowledge Graph makes Google Search more intelligent—your results are more relevant because we understand these entities, and the nuances in their meaning, the way you do.

2. Get the best summary
With the Knowledge Graph, Google can better understand your query, so we can summarize relevant content around that topic, including key facts you’re likely to need for that particular thing. For example, if you’re looking for Marie Curie, you’ll see when she was born and died, but you’ll also get details on her education and scientific discoveries:

How do we know which facts are most likely to be needed for each item? For that, we go back to our users and study in aggregate what they’ve been asking Google about each item. For example, people are interested in knowing what books Charles Dickens wrote, whereas they’re less interested in what books Frank Lloyd Wright wrote, and more in what buildings he designed.

The Knowledge Graph also helps us understand the relationships between things. Marie Curie is a person in the Knowledge Graph, and she had two children, one of whom also won a Nobel Prize, as well as a husband, Pierre Curie, who claimed a third Nobel Prize for the family. All of these are linked in our graph. It’s not just a catalog of objects; it also models all these inter-relationships. It’s the intelligence between these different entities that’s the key.

3. Go deeper and broader
Finally, the part that’s the most fun of all—the Knowledge Graph can help you make some unexpected discoveries. You might learn a new fact or new connection that prompts a whole new line of inquiry. Do you know where Matt Groening, the creator of the Simpsons (one of my all-time favorite shows), got the idea for Homer, Marge and Lisa’s names? It’s a bit of a surprise:

We’ve always believed that the perfect search engine should understand exactly what you mean and give you back exactly what you want. And we can now sometimes help answer your next question before you’ve asked it, because the facts we show are informed by what other people have searched for. For example, the information we show for Tom Cruise answers 37 percent of next queries that people ask about him. In fact, some of the most serendipitous discoveries I’ve made using the Knowledge Graph are through the magical “People also search for” feature. One of my favorite books is The White Tiger, the debut novel by Aravind Adiga, which won the prestigious Man Booker Prize. Using the Knowledge Graph, I discovered three other books that had won the same prize and one that won the Pulitzer. I can tell you, this suggestion was spot on!

We’ve begun to gradually roll out this view of the Knowledge Graph to U.S. English users. It’s also going to be available on smartphones and tablets—read more about how we’ve tailored this to mobile devices. And watch our video (also available on our site about the Knowledge Graph) that gives a deeper dive into the details and technology, in the words of people who've worked on this project:



We hope this added intelligence will give you a more complete picture of your interest, provide smarter search results, and pique your curiosity on new topics. We’re proud of our first baby step—the Knowledge Graph—which will enable us to make search more intelligent, moving us closer to the "Star Trek computer" that I've always dreamt of building. Enjoy your lifelong journey of discovery, made easier by Google Search, so you can spend less time searching and more time doing what you love.

Wednesday, May 16, 2012

New research shows smartphone growth is global

Last October, we launched Our Mobile Planet, a resource enabling anyone to visualize the ways smartphones are transforming how people connect with information, each other and the places around them.

Today, we're releasing new 2012 research data, and the findings are clear—smartphone adoption has gone global. Today, Australia, U.K., Sweden, Norway, Saudi Arabia and UAE each have more than 50 percent of their population on smartphones. An additional seven countries—U.S., New Zealand, Denmark, Ireland, Netherlands, Spain and Switzerland—now have greater than 40 percent smartphone penetration. In the U.S., 80 percent of smartphone owners say they don’t leave home without their device—and one in three would even give up their TV before their mobile devices!


We conducted this research to help people to better understand how mobile is changing our world. You can learn about mobile-specific usage trends, use this tool to create custom visualizations of data and more. There's plenty to discover in the latest research—to dig into new survey data about smartphone consumers in 26 countries from around the world, read our post on the Google Mobile Ads blog or visit http://thinkwithgoogle.com/mobileplanet.

Smart Pricing may increase average publisher revenue



Online publisher networks, such as Google’s AdSense or the Yahoo! Publisher Network, enable advertisers to simultaneously contest click auctions for thousands - even millions - of web publisher ad slots, all with a single max CPC bid. Recognizing that different publishers deliver disparate performance for advertisers, some networks feature automated systems to help advertisers bid more efficiently with that single bid - effectively discounting click prices on publishers according to the relative value of clicks on each publisher’s ad slots. Google, for example, applies Smart Pricing (SP) for this purpose to appropriately discount advertiser bids on the Google Display Network. 

It is widely accepted that a well-executed system like SP enhances advertiser value. Whether SP also improves network revenue - and hence, via publisher revenue sharing agreements - average publisher revenue, remains a matter of some dispute. While it is clear that higher performing publishers will do better than lower performing publishers, opinion is divided as to whether publishers are on average better or worse off with SP.

Skepticism is understandable - the system by its very nature entails discounting advertiser bids. But if advertisers indeed get more value from a smart-priced network then we would expect them to bid higher because of that feature. The key question is whether the network revenue produced by their SP-discounted higher bids is more, less, or the same as the revenue produced by their undiscounted regular bids. In other words, does Smart Pricing grow the revenue pie?

In this paper, I develop a simple and tractable model of an auction-based publisher click network, replete with an idealized version of SP and profit-maximizing advertisers, and use it to derive insights into the revenue effects of systems like SP. While there is no claim here with regard to the revenue impact of SP-like systems on any actual publisher network, it is hoped that the arguments in the paper will help guide intuition and shape realistic expectations for publishers. And the main implication of this analysis is good news for networks and publishers alike - under reasonable conditions Smart Pricing, and its non-Google analogs, can significantly grow the pie.

Tuesday, May 15, 2012

Follow an email’s journey with Story of Send

If you’re anything like me, you send and receive a lot of emails every day. But have you ever wondered where your message goes after you hit “send?” How does an email travel from your computer to your friend’s smartphone across the country or around the world?

We’re answering those questions with Story of Send, a new site that gives you a behind-the-scenes look into how all that virtual information makes its journey through the real world—from your Internet service provider to our data centers and beyond. Along the way, you’ll discover everything from where we filter for spam and scan for viruses to how we’re minimizing our impact on the environment through energy efficiency and renewable power.



We’ve included videos and photos throughout the journey so you can explore certain areas more deeply. For example, if you’re curious what data center servers look like, we’ve included some photos. Or you can watch a video to learn about how we purchase clean energy from wind farms near our data centers. And because technology doesn’t always have to be serious, you might find a vampire or two lurking around or uncover other surprises on the journey.

In the past, Gmail fans have shown us how emails connect people across the world. Now we’re providing a glimpse into how those emails go from one place to another. So hit send and start the journey today.

Think Insights now includes research from 21 countries

Whether you’re a marketer in Milan or a planner in Pretoria, you can now get your hands on more Google research and tools to help you better understand your audience and how consumer behavior is changing. Our Think Insights website has just expanded to cover 21 different countries across Europe, the Middle East and Africa.

Think Insights can help you understand your customers better, develop your digital strategy, find data to support a business case, stay on top of the latest consumer and industry trends and get insights directly from industry thought leaders. Here are just a few examples of what you can do on the updated site:
  • Access our research library of studies and whitepapers from across 21 different countries. You can search for research by country, sector, marketing objective or media type.
  • Use the Insights MENA tool to explore the media habits of consumers in the Middle East and North Africa, or do the same for consumers in Sub-Saharan Africa with our Insights Africa tool.
  • Watch new videos on the consumer journey, with information on behaviors such as “research online, purchase offline” (ROPO).


Visit Think Insights to see how the site can help you, and follow Think with Google on Google+ for ongoing updates.

Is beautiful usable? What is the influence of beauty and usability on reactions to a product?



Did you ever come across a product that looked beautiful but was awful to use? Or stumbled over something that was not nice to look at but did exactly what you wanted?

Product usability and aesthetics are coexistent, but they are not identical. To understand how usability and aesthetics influence reactions to a product, we conducted an experimental lab study with 80 participants. We created four versions of an online clothing shop varying in beauty (high vs. low) and usability (high vs. low). Participants had to find a number of items in one of those shops and buy them. To understand how the factors of beauty and usability influence final users happiness, we measured how they much they liked the shop before and after interaction.

The results showed that the beauty of the interface did not affect how users perceived the usability of the shops: Participants (or Users) were capable of distinguishing if a product was usable or not, no matter how nice it looked. However, the experiment showed that the usability of the shops influenced how users rated the products' beauty. Participants using shops with bad usability rated the shops as less beautiful after using the shops. We showed that poor usability lead to frustration, which put the users in a bad mood and made them rate the product as less beautiful than before interacting with the shop.


Successful products should be beautiful and usable. Our data provide insight into how these factors work together.

Thursday, May 10, 2012

Celebrating our super-mom users

These days, moms use technology in a ton of creative and resourceful ways to keep their families running smoothly. As a working mom myself, I use Google Calendar to keep track of our three busy kids and all their different activities, sports and schools. Technology also keeps us connected—I’m always amazed at how a Google+ Hangout between my kids in California and their grandparents in France can make the distance between them feel so small.

In celebration of Mother’s Day this weekend, we thought we’d applaud the many tech-savvy super-moms out there by sharing a few of their stories.

Heather Fay, using Google+ to make her dream a reality
Heather, from New Haven, Conn., is a stay-at-home mom of two who has always had a passion for music and performing. Until recently, her music career took a backseat to her responsibilities at home, but when she signed up for Google+ in 2011, she realized she could find an audience using Hangouts—without stepping foot outside of her home. Now Heather can sing and play her guitar for people, no matter where they live in the world. Between changing diapers and cleaning up spilled cereal, she’s on Google+ engaging with more than 13,000 fans, collaborating with other musicians on an epic live concert and sharing the occasional mommy woes. You can find out more about her music on Google Play, where you can also hear a tribute to her daughter called “Ruby’s Song.”


Sarah Stocker, bringing robots to life with Chrome
Sarah, from San Francisco, is the co-founder of My Robot Nation, a Chrome web app that lets you create a unique robot online, then have it printed in full-color 3D and mailed to your door. When developing My Robot Nation, Sarah employed some of the most advanced web technologies, such as WebGL, to bring the 3D experience to the browser; however, making the app easy for people to use was paramount. Enter Sarah’s 10-year-old son Max. He designed the first robot and was My Robot Nation’s first “customer.” The fact that Max could create something online and then hold it in his hands made Sarah feel like the coolest mom ever—and he’s already told her that he wants to be an inventor, just like her.


Carol Galland Wildey and Danielle Yates, founders of Headcovers Unlimited
Almost 25 years ago, at the age of 40, Carol was diagnosed with breast cancer. After losing her hair due to chemotherapy treatments, she and her daughter Danielle realized how few options there were to help cancer patients look and feel like themselves throughout their treatment. In 1994, she and Danielle started Headcovers Unlimited, selling hats, wigs and scarves for patients with hair loss. Danielle helped take the business online in 1995, launching www.headcovers.com. Based in League City, Tex., the Internet helps them reach women in more than 60 countries; and more than half their customers have come through online advertising with AdWords.


Betty Givan, preserving family recipes with YouTube
For years, Betty has been cataloguing and saving family recipes to pass along to her own daughter. At first, she used a scrapbook of recipe cards, but one day, while making nachos for a football game, she decided to make a video of the process and asked her daughter to film it. Soon, she was filming and posting her favorites on a YouTube channel and today, it’s become her full-time business from her Richmond, Ky. home. With more than 1,100 videos of her southern cooking recipes and 16 million video views, Betty has become a mom to people all around the world.



Karen Castelletti, Googler reunited with her birth mother using Google Search
Not only can search help you find what you’re looking for, it can also help you reconnect with the people you care about. Karen grew up knowing she was adopted, and always thought it would be too difficult to find and connect with her birth parents. Then, when she was 22, she received a message from her birth mom, Mary Ellen. Mary Ellen found Karen's name through public birth records, and used Google Search to find one of Karen's social networking profiles. They reconnected in time for Mary Ellen to watch Karen graduate from college alongside her adoptive parents, and today they speak regularly.

I hope the stories of these super-moms have inspired you to use technology in ways that keep you connected, organized and creative, so you can spend more time doing the things that matter—having fun with your kids!